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video streaming

Cam Twist

CamTwist is a software package that lets you add special effects to your video chats. It’s also possible to stream your desktop and still images. With CamTwist, you can also use multiple video chat programs at the same time. Review: [leadplayer_vid id=”51628EF97500B”] Company Overview: [leadplayer_vid id=”51628FB4719A2″]

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customer feedback

User Voice

UserVoice empowers your customers to submit, discuss, and vote on feedback for your product or organization. Review: [leadplayer_vid id=”5163FA9916C60″]

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group chat

Propane

Conducting group chats in a web browser is a huge win, and Campfire™ is an exceptional example of a full-featured application that runs in an ordinary browser. But if you use Campfire™ for hours every day, a web browser simply can’t deliver the desktop-grade experience you expect from an application that’s “always on”. With a […]

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group chat

Camp Fire

Campfire is a web-based group chat tool that lets you set up password-protected chat rooms in just seconds. Invite a client, colleague, or vendor to chat, collaborate, and make decisions. Link to a room on your intranet for internal communications. It features a streamlined user interface, live image previews right within the chat room, inline […]

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instant messaging

Envolve

Envolve is online chat software that you can install in 2 minutes. We provide group chat to your web community and we specialize in turning your visitors into members. Who should use Envolve? * Forums * Bloggers * Social Networks * Bands & Musicians * Web-based video games * Anyone who runs a web community! […]

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customer support, feedback

Get Satisfaction

Get Satisfaction is A simple way to build online communities that enable productive conversations between companies and their customers. More than 46,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty. Review: [leadplayer_vid id=”51629AC72BF99″] Company Overview:

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live chat, customer support

OLark

Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. In fact, we’re the only live help tool around that was built from the ground up to work with a host of standard instant messengers. Company Overview: [leadplayer_vid id=”51644C0DB76FC”]

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customer support, feedback

Fog Bugz

FogBugz is effortless issue and bug tracking, project management, and customer support. Keep your projects in focus by capturing and organizing tasks, bugs, features, and customer requests, intelligently predicting ship dates with evidence-based scheduling, easily writing and collaborating on specs and documentation with built-in wikis, and quickly responding to customer email. Review: [leadplayer_vid id=”51642CBA8E32D”] Company […]

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real time customer service

Assistly

Assistly’s all-in-one customer service platform helps you support customers confidently and in real time — via email, self service FAQs, chat, and social networks like Twitter. Company Overview: [leadplayer_vid id=”51641257A5ECB”]

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call center

Live Ops

LiveOps helps companies break away from the complexity and constraints of traditional call center models. We provide the only complete On-Demand Contact Center solution; the largest community of highly qualified, independent, at-home agents for call center outsourcing; and proven best practices from our experience operating the largest virtual call center in the world. Review: [leadplayer_vid […]

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